When a health scare occurs, it can understandably cause people to worry and seek reassurance.
However, this can over-burden our healthcare services, as they struggle to meet the increased needs of patients and the public. This is where NHS Direct comes in.
With our experience and expertise in operating helplines on both national and local scales, we have all the resources to provide advice and information on key health issues when the need for a single point of contact arises.
We have the specialist staff know-how and the latest IT and telephony systems at our disposal.
This means that we’re always ready to handle any rise in call demand efficiently and cost-effectively.
Whatever the issue, NHS Direct is there to support its partners in effectively and appropriately managing the situation. From tracing patients treated by an infected healthcare worker, to helping a community affected by an outbreak of a disease.
However, this can over-burden our healthcare services, as they struggle to meet the increased needs of patients and the public. This is where NHS Direct comes in.
With our experience and expertise in operating helplines on both national and local scales, we have all the resources to provide advice and information on key health issues when the need for a single point of contact arises.
We have the specialist staff know-how and the latest IT and telephony systems at our disposal.
This means that we’re always ready to handle any rise in call demand efficiently and cost-effectively.
Whatever the issue, NHS Direct is there to support its partners in effectively and appropriately managing the situation. From tracing patients treated by an infected healthcare worker, to helping a community affected by an outbreak of a disease.
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